Company: Compass Travel Ltd

Location: Attard, Malta

Employment Type: Full-time

About Us:

Compass Travel is a leading travel agency known for its expertise in long-haul travel, European packages, honeymoons, and cruises. We pride ourselves on delivering exceptional service and creating unforgettable journeys for our clients.

Role Overview:

We are seeking an experienced and motivated Lead Travel Advisor to oversee the daily activities of our travel team while managing complex client bookings. This role combines hands-on travel consultancy with team supervision, ensuring smooth operations, exceptional customer experiences, and the continuous improvement of our business processes.

Key Responsibilities:

• Supervise and coordinate the daily activities of the travel team.
• Mentor and support junior staff to achieve service excellence and sales targets.
• Design and manage complex travel itineraries, including long-haul, European, honeymoon, and cruise packages.
• Provide expert guidance on destinations, visa requirements, travel insurance, and other travel-related services.
• Manage leisure bookings with accuracy and efficiency.
• Build and maintain strong supplier relationships, negotiating competitive rates.
• Drive continuous improvement of operational workflows to enhance service quality and efficiency.
• Utilise advanced knowledge of travel booking platforms and related IT systems to streamline processes, improve efficiency, and enhance the client experience.
• Collaborate with management to identify, implement, and optimise technology solutions for operational improvement.

Requirements:

• Minimum 5 years’ experience in the travel industry, preferably in a senior or supervisory role.
• Strong knowledge of global destinations, booking systems, and travel regulations.
• Strong proficiency in travel booking platforms (Amadeus GDS system) and related IT systems, with the ability to identify and implement process improvements.
• Excellent leadership, communication, and customer service skills.
• Organised, detail-oriented, and able to manage multiple priorities.
• Proficiency in Microsoft Office and travel reservation systems.
• Fluent in English and Maltese, spoken and written.

Why Join Compass Travel?

• Be part of a passionate and friendly team.
• Opportunities for career growth and professional development.
• Engage in exciting travel projects and help make clients’ dreams come true.
• Competitive salary and performance-based incentives.

How to Apply:

Send your CV and a cover letter explaining your experience and motivation to hr@compasstravel.com.mt